"This is where I am. This is what I'm thinking. This is what I've experienced. This is the impact that it had on me, where my brain went when you said that thing, or whatever it is. But it leaves the door open for them to have a differen...

"Listening is a relational skill. It's not just about I know what you know, so now we can make better decisions. It creates connection to feel heard. It creates trust and safety to know that I actually have heard what you have to say. It...

"One of our criteria was, it has to be a skill that is an individual. This is how I relate to people. This is how I engage with people. This is perhaps how I engage with conflict, that kind of space."

"In some ways, you don't want people to feel good after the skill building. You want them to feel capable. You still want them to be unhappy about the situation, but know that they now have a thing that they can do. Because you want them...

" The learning space is best served when while there is a problem, it's not a giant problem. There may be a flame, but the whole house isn't on fire yet. And that is the ideal learning space because once the house is on fire, your brain ...